Refund & Cancellation Policy

Refund & Cancellation Policy Our policy regarding refunds and cancellations. General Policy All sales are final. We do not offer refunds or exchanges under normal circumstances. We encourage customers to be certain of their purchase before completing the transaction. Exception for Damaged or Defective Products The only exception to our "no refund" policy is in the case where a product is delivered to you in a damaged or defective state. We stand by the quality of our products and will address such issues on a case-by-case basis. Refund Process for Exceptional Cases To be eligible for a refund under the exceptional case clause, you must follow this process: Return to Store: The customer must physically return the damaged or defective product to our shop for inspection. Verification: Our team will verify the product to confirm the damage or defect. This verification process is mandatory before any refund can be considered. The item must be in its original packaging. Refund Decision: Once the verification is complete and the issue is confirmed, a refund will be processed. The decision to refund is at the sole discretion of the management after a thorough inspection. Please note that this is an exceptional procedure and does not apply to dissatisfaction with the product, change of mind, or other non-defect related reasons.